Question 1

Which sensors are included?

Accepted Answer

Essentials includes the Milesight WS303 (water leaks), AM304L (indoor climate, motion and light), WS301 (doors and windows), the Nexelec Origin+ (smoke, temperature and humidity) and the Milesight UG63-L08GL 4G gateway. During the home check we decide together where in your home they add the most value.

Question 2

Can I choose other sensors?

Accepted Answer

Yes. If a different combination suits your home better, we tailor the package to that. Would you like extra sensors, each extra sensor costs a one-off unit price plus €5 per month.

Question 3

Who receives the alerts?

Accepted Answer

You decide that yourself. You can set yourself, your partner, a neighbour, a family member or your manager as a recipient, and add which instruction they get with each alert.

Question 4

Does it still work during an internet or power outage?

Accepted Answer

The sensors run on batteries and send their signal over their own wireless network, so they do not depend on your wifi or your router. If power or the connection in the neighbourhood fails for a long time, passing on alerts can be interrupted. The dashboard shows when a sensor stops reporting, so a fault like that does not go unnoticed.

Question 5

What does it cost?

Accepted Answer

A one-off €599 for the installation and then €39.95 per month per home, including four sensors and a 4G gateway, the app and the monitoring. An extra sensor costs a one-off unit price plus €5 per month.

Question 6

How long does the installation take?

Accepted Answer

The home check takes about half an hour. The installation itself is usually done within an hour. You do not need to prepare anything and nothing gets drilled or cut unless it is needed.

Question 7

Can I cancel?

Accepted Answer

The subscription can be cancelled any month. You are not tied in for long.

Question 8

What about privacy?

Accepted Answer

The sensors measure values such as water, temperature, humidity and movement. No images and no sound are recorded. You decide yourself who can see it and who receives alerts.

Question 9

Who receives an alert when there is movement?

Accepted Answer

You decide that in advance. You choose a small, trusted circle, for example yourself, a neighbour, a family member or your manager. Nothing goes automatically to a large neighbourhood group. Only when needed can your circle share the alert there safely.

Question 10

What is expected of a neighbour after an alert?

Accepted Answer

Look from a safe place to see whether anything stands out, or get in touch. Never approach a home or a situation alone. In case of immediate danger, call 112. HappyHomes does not call the police itself.

Question 11

Do you watch along with cameras?

Accepted Answer

No. There are no cameras, no images and no sound. The sensors measure things like water, temperature, humidity and movement. A signal asks for attention, it is not a conclusion.

Frequently asked questions